Guarantees

Five-year craftsmanship guarantee

We take pride in the woodworking and leather goods we make at Hugin Design. Our voluntary five-year craftsmanship guarantee applies to our handmade wooden products and leather goods, including cutting boards, wooden stands, wallets, belts, bags and passport holders.

Guarantee period: Five years from the original date of purchase.

What is covered: Defects in materials or workmanship arising under normal use. We assess each claim individually and will repair or replace an eligible product as appropriate.

What is not covered by this voluntary guarantee: Normal wear and tear, accidental damage, misuse, or damage caused by improper care. Natural variations in wood grain, leather texture or colour are part of these materials and are not, by themselves, defects.

How to make a claim

Email info@hugindesign.com.au with your order details, a description of the problem and clear photographs of the issue. We will review the information and let you know the next steps. If the item needs to be returned for assessment, we will provide the return address and contact details directly.

Postage and return costs

For claims made under this voluntary five-year craftsmanship guarantee, customers arrange and pay the postage to return an item to Hugin Design for assessment. If we accept the claim, Hugin Design will pay the postage to send the repaired or replacement item back to the customer.

If a claim is not accepted under the voluntary guarantee, we will discuss the available options and any further return arrangements with you before proceeding.

Australian Consumer Law: The postage arrangements above do not override your statutory rights. Where Australian Consumer Law requires us to cover or reimburse reasonable return costs, or to arrange collection of an item, we will do so.

Products outside this additional guarantee

The voluntary five-year craftsmanship guarantee does not apply to hand-printed Taido clothing, textile tote bags, cushion covers or other printed merchandise. These products still have all applicable consumer guarantees under Australian Consumer Law.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This five-year craftsmanship guarantee is in addition to, and does not exclude, restrict or modify, your rights under Australian Consumer Law. The remedies available to you under the law may differ from those provided by our voluntary guarantee.

For advice on caring for your handmade items, see our Product Care page.